So my parents’ company switched their phone and internet services from AT&T to TimeWarner Cable Business Class. When I switched all this mess over, it was, in my mind, the proper thing to do: cancel the AT&T services. Okay… Done!
Mais attendre! Where did my emails go? Where did all of our, with (what TWC calls “vanity” emails) our own domain, emails go? WTHeck?! I spent about 3 hours on the phone between TWC, AT&T and Network Solutions, whom we had registered the domain with. Turns out NS had NOTHING to do with it so after those 3 hours, we left them out. Finally, it came down to TWC and AT&T both telling me it was the others’ problem. I had to reinstate my service with AT&T just to get them to point the DNS servers to TWC. This was in JUNE!
I noticed on a credit card bill, this past Monday, that I was still being charged by AT&T for this service. So, thinking it had all gotten worked out, I called and cancelled the service, again! And… again the emails stop. So I get on the phone with TWC yesterday to get them to work on this. I call this morning, after being told that I need to give it 24 hours, and they say, again, that I need to contact AT&T. AT&T says it’s TWC’s problem. Back and forth. Back and forth. Back and forth.
Finally, I get AT&T to get me in contact with the registrar company that controls my domain, Melbourne IT. Melbourne tells me that: absolutely, without question, the only ones that can do anything to it at all, i sTWC. So here I am again on hold with TWC waiting to get this resolved. I started this at 8:15am this morning and as I write this it is 11:03am. Almost THREE HOURS I’ve worked on this. It’s a matter of changing two servers’ names. That’s ALL it is.
Generally, I have no problem with TWC, but I know that many others do. I don’t. This is the first problem I’ve had. They are “seeing what has to be done to resolve this.” Send me positive vibes, Dear Reader. I am in dire need.
Until tomorrow, same blog channel…
“Getting information off the Internet is like taking a drink from a fire hydrant.” – Mitchell Kapor