Dear Reader, I am in quite the bad mood this evening. Without going into details (at all) I just had a “job” situation go awry and didn’t even know it was such until after other factors had made it a) more inconvenient, b) more confusing and c) more devastating. OK, maybe devastating is a bit much, but the situation involved three others and they were somewhat displaced for a night and were not happy, at all. Some of it was my fault, but I accepted 100% because customer service is of utmost importance, although they may not think so.
I’ll say if it happened to me, I’d be absolutely furious as well, but I’d like to think that I’d understand what was being done to correct the problem. I’ll admit, it was, due to bad cell phone reception and the process of actually obtaining accommodations things didn’t go as quickly as even I’d have liked and what started at 10:30 didn’t get handled until 4:15 or so. I understand, I get it, I hate it.
Now, when things were at least put into a manner of compromise (which includes a substantial sum of $$ from my own pocket) and one of the people in question agree to said compromise, that should be adequate in the “making things right” department. I felt better afterwards and then got a call about how the hotel that I paid for to book them wasn’t on the beach and this was unacceptable, I can only apologize so much before I’m just pushed into a corner. I kept my cool. They did not. I still feel good about how I handled things and how things will probably work out, even with the loss of money. I’ll deal with that. I have to fix it. I have to make things right. I really want them to get what they wanted and I feel really, really bad about the discrepancy. I think when they get where they’re going they’ll feel better and hopefully all the bad is washed away. Only time will tell, though.
I know this was very vague, but that’s what you get with me sometimes. I’m not always crystal clear. Usually, actually, I’m as clear as a tar pit. Anywhat! That’s my day.
So until tomorrow, same blog channel at SOME blog time…
“Words are singularly the most powerful force available to humanity. We can choose to use this force constructively with words of encouragement, or destructively using words of despair. Words have energy and power with the ability to help, to heal, to hinder, to hurt, to harm, to humiliate and to humble.“ – Yehuda Berg